https://seamless.engineering/api-changelog/zendesk/ Every Zendesk API change our daily monitoring detects: breaking changes, deprecations and additions. en Sat, 10 Oct 2026 00:10:15 GMT 720 https://seamless.engineering/api-changelog/zendesk/#e7ab350eb3e0 zendesk-e7ab350eb3e0 Mon, 14 Sep 2026 12:00:00 GMT Deprecation Deprecation (2026-09-14). Help Center Templating API v1, v2, and v3 are being phased out with imports blocked starting Sep 14, 2026 for new accounts and Mar 1, 2027 for all accounts, with automatic v4 migration on Aug 3, 2027. https://seamless.engineering/api-changelog/zendesk/#90fc48e9a4c7 zendesk-90fc48e9a4c7 Wed, 26 Aug 2026 12:00:00 GMT Deprecation Deprecation (2026-08-26). The /api/v2/oauth/tokens endpoint is deprecated in favor of the Create Token for Grant Type endpoint. https://seamless.engineering/api-changelog/zendesk/#ace41380ee77 zendesk-ace41380ee77 Tue, 18 Aug 2026 12:00:00 GMT New feature New feature (2024-12-09). New APIs introduced to create and manage custom queues for omnichannel routing. https://seamless.engineering/api-changelog/zendesk/#9498f524d1e3 zendesk-9498f524d1e3 Wed, 12 Aug 2026 12:00:00 GMT Breaking Breaking (2025-07-07). New legacy custom objects and relationships cannot be created starting January 15, 2026; full removal scheduled for July 2026. https://seamless.engineering/api-changelog/zendesk/#946266f0162d zendesk-946266f0162d Tue, 04 Aug 2026 12:00:00 GMT Deprecation Deprecation (2026-06-01). Multi-phase API token deprecation: deactivation of unused tokens starting Jul 28, 2026, unable to create new tokens starting Oct 27, 2026, and complete deactivation by Apr 30, 2027. https://seamless.engineering/api-changelog/zendesk/#58803ee1340e zendesk-58803ee1340e Wed, 08 Jul 2026 12:00:00 GMT Breaking Breaking (2026-07-06). Starting August 6, 2026, the purchase_cost field will change from a plain number to an object with amount and currency properties, requiring integration updates to handle the new object structure. https://seamless.engineering/api-changelog/zendesk/#eff1e43a2251 zendesk-eff1e43a2251 Wed, 01 Jul 2026 12:00:00 GMT Deprecation Deprecation (2026-06-24). Zendesk will be delisting the Jira Integration V2 and re-listing the original version; existing V2 customers will be supported but should expect transition guidance. https://seamless.engineering/api-changelog/zendesk/#7d8d384a4210 zendesk-7d8d384a4210 Thu, 28 May 2026 12:00:00 GMT Deprecation Deprecation (2026-05-19). The legacy *.ultimate.ai API base URL is deprecated starting July 1, 2026 in favor of {subdomain}.zendesk.com/ai-agents/api. https://seamless.engineering/api-changelog/zendesk/#c3ad6619b77c zendesk-c3ad6619b77c Thu, 28 May 2026 12:00:00 GMT Deprecation Deprecation (2025-12-18). Legacy AI Agents Data Export API deprecated as of December 18, 2025, with end of life on May 29, 2026; migrate to new AI Agents Data Export API. https://seamless.engineering/api-changelog/zendesk/#7899ea2382ac zendesk-7899ea2382ac Mon, 11 May 2026 12:00:00 GMT Deprecation Deprecation (2025-09-09). Zendesk Sell will be retired on August 31, 2027; full access available until that date. https://seamless.engineering/api-changelog/zendesk/#8a4c92ab14ae zendesk-8a4c92ab14ae Mon, 30 Mar 2026 12:00:00 GMT New feature New feature (2026-03-10). Added email verification workflow for anonymous requests to prevent spam; anonymous requests now create suspended tickets until email verification. https://seamless.engineering/api-changelog/zendesk/#6fc83f4056f9 zendesk-6fc83f4056f9 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-10-04). New API introduced to capture data accessed by agents or admins within the last 90 days for security and compliance purposes. https://seamless.engineering/api-changelog/zendesk/#b2cd19b62266 zendesk-b2cd19b62266 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-06-10). New API to view aggregated status, workload, and capacity data for groups of agents. https://seamless.engineering/api-changelog/zendesk/#985b781f3b0a zendesk-985b781f3b0a Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-01-21). The cdn property in Account Show Settings endpoint now displays current default and secondary CDN URLs used by Support agent interface starting February 24, 2025. https://seamless.engineering/api-changelog/zendesk/#2c53f853816b zendesk-2c53f853816b Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-04-25). New Agent Availability and Unified Agent Status APIs introduced to access and update real-time agent status and activity information. https://seamless.engineering/api-changelog/zendesk/#dd973224e22c zendesk-dd973224e22c Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2024-08-12). Cannot create new event connections starting August 12, 2024; existing connections work until December 1, 2025 when migration to webhooks required. https://seamless.engineering/api-changelog/zendesk/#82f48d9da0db zendesk-82f48d9da0db Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2024-04-02). Article attachment responses no longer include file name in URL after content_url; use body's file_name property instead. https://seamless.engineering/api-changelog/zendesk/#3c6d38a49dab zendesk-3c6d38a49dab Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2024-07-01). Basic authentication using email/password deprecated for new accounts and non-users starting Jul 31, 2024; existing users can use until Jan 12, 2026. https://seamless.engineering/api-changelog/zendesk/#79bf26c23497 zendesk-79bf26c23497 Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2025-04-23). Chat Conversation APIs and Chat WebSDK will stop accepting new integrations starting April 30, 2025; existing integrations continue working but migration to Zendesk Messaging recommended. https://seamless.engineering/api-changelog/zendesk/#156ab9f7873d zendesk-156ab9f7873d Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-09-26). New Custom Objects API enables creation of custom objects to capture data that doesn't fit into standard objects. https://seamless.engineering/api-changelog/zendesk/#699539821251 zendesk-699539821251 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-07-03). New Help Center JWT API enables inclusion of JSON Web Tokens when making client-side requests to third-party APIs from help centers. https://seamless.engineering/api-changelog/zendesk/#2300d7f7afb6 zendesk-2300d7f7afb6 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-07-02). Help Center Templating API v4 and updated Copenhagen theme introduced Jul 2, 2024. https://seamless.engineering/api-changelog/zendesk/#c98cc29f0e4b zendesk-c98cc29f0e4b Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-06-27). Starting June 27, 2025, rate limits apply to Incremental User Export cursor-based operations: 20 requests/minute for standard accounts, 60 for high-volume add-on accounts. https://seamless.engineering/api-changelog/zendesk/#8e42b011fbf4 zendesk-8e42b011fbf4 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2023-10-12). The JWT endpoint method changed from GET to POST, affecting SSO workflow implementations. https://seamless.engineering/api-changelog/zendesk/#1c8fdc6047d3 zendesk-1c8fdc6047d3 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-07-07). Cannot create new legacy custom objects or relationships starting January 15, 2026; full removal in July 2026 requires migration to new custom objects experience. https://seamless.engineering/api-changelog/zendesk/#94e3a9e7d52c zendesk-94e3a9e7d52c Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2024-08-27). Implicit and password grant flows deprecated for OAuth; must switch to authorization code grant flow by February 17, 2025. https://seamless.engineering/api-changelog/zendesk/#652235dd04c5 zendesk-652235dd04c5 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-06-12). Macros API now allows admins to view personal macros created by and available only to individual users. https://seamless.engineering/api-changelog/zendesk/#a0a0ff898611 zendesk-a0a0ff898611 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2023-05-19). Merge Self with Another User endpoint is being removed and replaced with Merge End Users endpoint. https://seamless.engineering/api-changelog/zendesk/#7b0c9309448d zendesk-7b0c9309448d Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-07-06). Added ability to send metadata from messaging conversations through Zendesk Web Widget and SDKs. https://seamless.engineering/api-changelog/zendesk/#5de26d970144 zendesk-5de26d970144 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2023-04-30). Net Promoter Score (NPS) API has been removed from the platform. https://seamless.engineering/api-changelog/zendesk/#257846bb1c85 zendesk-257846bb1c85 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2026-01-16). Zendesk enforcing default token expiration (TTL) and requiring refresh token flow for global OAuth clients starting February 2, 2026, with progressive rollout and April 1, 2027 deadline for local clients. https://seamless.engineering/api-changelog/zendesk/#d28de3d7225b zendesk-d28de3d7225b Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2024-09-12). New offered to event replaces previous Change type events with field_name='offered_to' for omnichannel routing ticket offers. https://seamless.engineering/api-changelog/zendesk/#f8d0dfdd300d zendesk-f8d0dfdd300d Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2023-05-22). Offset-based pagination requests after the first 10,000 records will now return an error message. https://seamless.engineering/api-changelog/zendesk/#32f0b21f6155 zendesk-32f0b21f6155 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-04-25). start_time and end_time values must now be specified in Unix epoch time in seconds instead of milliseconds starting April 25, 2025. https://seamless.engineering/api-changelog/zendesk/#114f805f738c zendesk-114f805f738c Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-12-09). New APIs to create and manage custom queues for omnichannel routing. https://seamless.engineering/api-changelog/zendesk/#5c2debcccc9d zendesk-5c2debcccc9d Thu, 26 Mar 2026 12:00:00 GMT Other Other (2024-01-08). Made OpenAPI specifications (OAS files) for Ticketing and Help Center APIs available as downloads from API reference pages. https://seamless.engineering/api-changelog/zendesk/#f15fa52dc292 zendesk-f15fa52dc292 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-10-21). Redirect Rules API now GA, enabling creation and management of redirects for deleted or archived content to prevent 404 errors. https://seamless.engineering/api-changelog/zendesk/#007da4327d82 zendesk-007da4327d82 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-07-11). New EAP capability to create and manage 301 and 302 redirect rules for help center URLs to prevent 404 errors. https://seamless.engineering/api-changelog/zendesk/#1bf7cd1e33a5 zendesk-1bf7cd1e33a5 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-08-29). New /api/v2/ticket_fields/reorder.json endpoint allows setting display order of ticket fields. https://seamless.engineering/api-changelog/zendesk/#f3c66582d9ba zendesk-f3c66582d9ba Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2026-02-03). The beta {{request_list}} helper is deprecated; customers should use the Copenhagen theme repository code base for customization. https://seamless.engineering/api-changelog/zendesk/#767aca298b5a zendesk-767aca298b5a Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2026-01-30). The /api/v2/apps/locations/{app_location_id} endpoint is deprecated starting April 30, 2026. https://seamless.engineering/api-changelog/zendesk/#506d07cf25d3 zendesk-506d07cf25d3 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2024-08-02). Incremental Instance Values Export endpoint will sort by updated_at instead of created_at timestamp starting September 2, 2024. https://seamless.engineering/api-changelog/zendesk/#f0688f018a60 zendesk-f0688f018a60 Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2025-08-28). Zendesk will no longer update or maintain Python, Ruby, Java, and JavaScript SDK libraries for Sunshine Conversations API starting August 28, 2025. https://seamless.engineering/api-changelog/zendesk/#fd7359cb13fa zendesk-fd7359cb13fa Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2024-10-28). Support for all URL and brand-specific targets ended Oct 28, 2024; external email targets still supported; use webhooks instead. https://seamless.engineering/api-changelog/zendesk/#04522f0f8ff5 zendesk-04522f0f8ff5 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-05-15). All ticket updates now protected by optimistic locking with 409 Conflict responses for collisions instead of 200 OK. https://seamless.engineering/api-changelog/zendesk/#5546c438cde2 zendesk-5546c438cde2 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2025-09-10). Unity SDK v4.0.0 removes built-in support for Chinese, Japanese, Korean, and Thai; language-specific font packages must be installed separately. https://seamless.engineering/api-changelog/zendesk/#f42ecde4fd4a zendesk-f42ecde4fd4a Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2025-04-03). User Identities API now includes verification_method and verified_at properties to indicate email verification status. https://seamless.engineering/api-changelog/zendesk/#dfc7b05ad9c6 zendesk-dfc7b05ad9c6 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-03-30). Webhooks API adds new custom_headers property and authentication now supports api_key as a type. https://seamless.engineering/api-changelog/zendesk/#7d908aa84f6a zendesk-7d908aa84f6a Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-04-01). New endpoint for WFM Public API allows extraction of agent activity data based on start and end time, including day events. https://seamless.engineering/api-changelog/zendesk/#4c4dcca86ec0 zendesk-4c4dcca86ec0 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-02-01). New WFM Public API endpoint enables extraction of data from default and custom reports by report template ID. https://seamless.engineering/api-changelog/zendesk/#f42de7d04d01 zendesk-f42de7d04d01 Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2026-01-14). Zendesk apps no longer support password settings effective April 29, 2026; must migrate to OAuth or secure settings. https://seamless.engineering/api-changelog/zendesk/#379bb7bb6f85 zendesk-379bb7bb6f85 Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2024-02-21). Zendesk SDK for Unity has exited Early Access Program and is now available for general use. https://seamless.engineering/api-changelog/zendesk/#50f79dbcdaab zendesk-50f79dbcdaab Thu, 26 Mar 2026 12:00:00 GMT Breaking Breaking (2024-10-31). Beginning December 5, 2025, ZIS bundles cannot contain OAuth access token reference paths; must use connectionName property instead. https://seamless.engineering/api-changelog/zendesk/#5d68bf8a38ab zendesk-5d68bf8a38ab Thu, 26 Mar 2026 12:00:00 GMT New feature New feature (2023-04-17). ZIS LoadLinks action now supports cursor pagination with page_size, page_after_cursor, and page_before_cursor parameters. https://seamless.engineering/api-changelog/zendesk/#436a39cf1ced zendesk-436a39cf1ced Thu, 26 Mar 2026 12:00:00 GMT Deprecation Deprecation (2024-08-19). www.zopim.com/api/v2 endpoints will stop working on May 12, 2025; migrate to {subdomain}.zendesk.com/api/v2/chat.